• We guarantee that our staff will do their utmost to ensure you meet your deadline and we will build sufficient time into our schedule to allow for things like heavy traffic or seasonal delays.
• If your vehicle does encounter a delay, we will contact you as soon as possible and advise you of the situation.
• We agree to supply a vehicle & driver to carry the number of passengers booked; no refund or reduction will necessarily be given if the actual numbers of passengers fall below this number.
• Passengers must arrive at departure and return points prior to the agreed departure time. If the vehicle becomes avoidably delayed at its starting point, waiting time may be charged.
• The consumption of food or alcohol on vehicles is prohibited (unless in special circumstances, by prior arrangement).
• Smoking on vehicles is illegal and therefore strictly prohibited at all times.
• We WILL refuse to carry violent, abusive or drunk passengers to ensure the safety of our staff.
